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Complaints Policy

Introduction

 

The Veterans’ and People’s Party aims to be the most accountable and transparent party within UK politics. To this end we have published this guidance to assist anyone wishing to make a complaint or, indeed, is dealing with a complaint that has been made against the Veterans’ and People’s Party or its supporters, members, volunteers or elected members. If you have a complaint we wish to hear about it and we will do our best to put it right.

 

Our complaints procedure has the following goals:

  • to deal with complaints fairly, effectively and efficiently;
  • to ensure all complaints are handled in a consistent manner;
  • to resolve complaints in a timely manner to prevent them escalating;
  • to use complaints constructively to improve the Party.

 

Complaints are something that we aim to resolve through conversation, discussion and better understanding. Should you wish to bring a more formal action against something you believe is criminal or potentially grounds for revoking of membership, then you should not use this procedure as it is not intended to be a substitute for the following:

  • A criminal investigation: should you wish to complain about the commission of a criminal offence you should contact the police.
  • The formal disciplinary process of the Party: if the actions that you are complaining of involve any of the grounds by which the membership of a Party member may be revoked, then you should consider making a formal complaint under the membership rules. If you are in any doubt, then you should contact the Complaints Department at Headquarters.
  • Complaints against your elected members regarding constituency of casework issues: please contact the Complaints Department at Headquarters for advice.

 

If you are a member of staff and wish to raise a concern in confidence, and you not feel this can be trusted to your line manager, then you should follow the Whistleblowing Policy.

If, however, you have a complaint or grievance that does not fall into any of the above categories, you should follow the guidance in this document.

If you are in any doubt, please contact the Complaints Department by email to complaints@ukvandpp.org or you can use the Complaints Form on this website.

 

To download and view our full Complaints Policy please click here.